I'm a $4M business. Is this just for smaller trades?+
No. Scale and Premium are built for $2M to $5M: mobile app, custom quote sections, multi-region ads, dedicated management. Enterprise (over $5M) is bespoke.
Do I have to sign a long contract?+
No. Month to month, 60-day notice. The only exception is the optional 24-month plan, which drops the setup fee.
I already have a website I like. Do I have to throw it out?+
If it's modern and converts on mobile, we drop the rebuild and knock the cost off. If it's a 2018 Wix or GoDaddy build, you'll want the rebuild.
What happens to my customer data if I cancel?+
It's yours. Full export of customers, quotes, jobs and reviews. Your domain and code, handed over clean.
Where does my ad spend go?+
Straight to Google and Meta, paid out of your subscription, never marked up. The monthly report shows the receipts.
Who answers the phone when something breaks?+
A real person at Birdcage. Next-day on Solo and Established, same-day on Growth, inside 4 and 2 hours on Scale and Premium. Never offshore.
What if I outgrow my tier?+
We bump you at your annual review and honour your current tier until then. Shrink and we move you down. No penalty for a tight year.
Will my data be safe?+
Australian-hosted (Sydney), daily off-site backups, SSL on everything, no third-party sharing.
Can I see what other businesses pay?+
This page is the price. No negotiation, no surcharges. The only discount is BYO logo.
I'm not in WA. Does this still work?+
Yes. We work with trades anywhere in Australia.