When we refund, when we do not, and the rights you have that this page cannot take away.
Last updated 22 July 2026
We do not refund digital products for change of mind, because you have already received the thing. If the product is faulty, or it is not what we said it was, you are entitled to a remedy and we will sort it out.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
Not refunded. Digital products are delivered immediately and cannot be returned. That includes buying the wrong one, buying two by accident, or deciding afterwards that you do not need it. If you bought the wrong one by mistake, email us anyway and we will usually swap it.
If a product has a major problem, meaning it is substantially different from how we described it, or it cannot be used for its normal purpose and that cannot easily be fixed, you can choose a refund or a replacement. A refund is the full amount you paid, with nothing deducted for the time you had it.
If the problem is minor, we will fix it. That is usually faster than a refund anyway.
Products are delivered by email within a couple of minutes of payment. If nothing has turned up, check the spam folder first, then email hello@birdcagegroup.com with the email address you used. We will resend it. If we cannot get it to you, we refund you.
We do not promise a result. A tool that helps you work out who your customers are cannot guarantee you more of them, and anyone selling you that guarantee is describing a future they do not control. What we promise is what the product is, what is in it, and that it does what the page says it does.
Email hello@birdcagegroup.com with your order email address and what went wrong. There is no form. We aim to answer within two business days.
Birdcage Group Pty Ltd, ABN 79 629 184 210. You can reach us at hello@birdcagegroup.com.